Refund policy

Overview

We want you to love your Voxel Workshop piece. Because every item we make is handcrafted and individually produced, we ask that you review this policy before ordering, but if something isn't right, we're glad to help.

Return Window

You have 14 days from the date your order is delivered to request a return. After 14 days, we unfortunately can't offer a return or refund.

Eligibility for Return

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

Because each piece is individually handcrafted, minor natural variations in color, texture, or finish between items are expected and are not considered defects eligible for return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery at contact@voxelworkshop.com with your order number and a photo of the issue. We will cover the cost of return shipping and provide a replacement or full refund for items that are genuinely damaged or defective, this does not count against the standard return policy above.

How to Start a Return

To start a return, email us at contact@voxelworkshop.com with your order number and the reason for your return. We will respond with return instructions and a shipping address. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

For returns that are not the result of damage or defect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, you'll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.